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FAQ
1. How do I register for a distributor account?
You can submit your application in our website click here or contact our colleague for detailed joining process and requirements.
2. What is the pricing policy for distributors?
The pricing will be determined after a comprehensive assessment based on your purchase volume, the duration of co-operation and market conditions.
3. How can l obtain the latest product catalog?
Our catalog is available to download in our website, click here.
4. Can I request a sample motor before bulk ordering?
Yes, we support flexible purchasing:
Standard motor: MOQ is 100 units, can mix and match different models and each model’s MOQ is 20 units
5. How long does it take for orders to be shipped?
Regular order delivery time 45 working days
6. How long is the product warranty? What does the warranty cover?
18 months for OE products. Warranty covers defects in materials and workmanship, but does not cover damage caused by misuse, overloading, or failure to follow normal procedures.
7. What is the dealer return policy?
Under the premise of complying with the return and exchange policy, we accept the reasonable return and exchange requests from our dealers, please refer to our contract terms for the specific policy.
8. Does your company support distributors to sell online?
Yes, we support dealers to sell in authorized online channels, subject to our pricing policy and sales strategy.
9. Are there any sales territory restrictions?
Yes we have. Exclusive rights need to be evaluated according to the specific cooperation situation and market strategy, we will negotiate with dealers and sign the relevant agreements.
